Shipping
Orders are usually shipped within 1-2 business days. It takes time to produce the highest-quality engravings on our stainless steel tags and we want to make sure to send you only the best quality possible.
You can expect your package to arrive in 5-7 days after the shipping date excluding week-ends and holidays.
Returns
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 30th.] Returns delivered after 30 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
To make a return, email us at dogstagsca@custom-wizard-limited.helpscoutapp.com to request a return authorization. Please include the order number and item(s) you wish to return.
Refunds
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:
-The time required for return shipping (up to 14 days)
-Product inspection at our returns facility (up to 5 business days)
-Processing from your financial institution (up to 5 business days).
We will issue the refund back to the form of payment used to make the purchase.